Who we are

 Our website address is: https://silksatori.com.

Silksatori. Collections takes the privacy of its customers very seriously and is committed to protecting your personal information. Whether you register with us or use the site anonymously, the information we collect revolves around your name, address, contact number(s), email ID, payment preferences, credit/debit card numbers, bank account details, and other relevant information. This information will be used, at a minimum, for the following purposes:

  • To fill, process, and ship your orders
  • To contact you for customer service and support
  • To inform you of promotional offers
  • To enhance your browsing experience on the Silksatori Collections website

Personal data

We take responsibility for all the personal data (such as your name, address, email address, phone number, and date of birth) that you provide us with when you place an order on Silksatori.com or subscribe to our newsletter or when you create your profile on Silksatori.com

How do we use your personal data

We use the information that we collect to fulfill our commitments to you and to provide you with the service that you expect. This includes sending you information and offers for marketing purposes. In order to provide you with relevant offers and information, we may analyze your personal data. We will only keep your data for as long as necessary to carry out our services to you or for as long as we are required by law. After this your personal data will be deleted.

 

At Silksatori, we are committed to ensuring the highest level of service. Whilst we hope you are delighted with your order, we do not offer any return of exchange under normal conditions. We only offer Conditional Exchange if you face quality issues with the product.

Cookies

Silksatori  urges you to file for exchange of product if reported within 48 hours of order confirmation/ delivery. To file an application for exchange kindly follow below given steps:

Contact our customer care via WhatsApp number, or Email Id provided on the website.

Share the link of the outfit that you want to exchange your previous outfit with our customer care team.

Confirm your exchange by providing desired size guidelines or customizations. You will receive exchange confirmation within the next 24 to 48 hours.